Eleven Sportswear Latvia terms and conditions

1. The use

The following page with Terms of Conditions encompasses information that unites the two sides - visitors (clients) of the particular website and SIA ELEVEN COMMERCE (Kaivas street 29/1-32, Riga, LV-1021). It includes the general terms and conditions for client contract of Eleven Sportswear Latvia website or show-room store in Riga, Dzelzavas street 120G.

2. Placing an order

Eleven Sportswear Latvia website allows its visitors to place an order both as guest and as registered clients. Namely, you are not obliged to register as client or create a profile in order to make an order, as the 'instant checkout' option allows you to make the purchase as a guest. Individuals can also place an order in our show-room shop in Riga, Dzelzavas street 120G (Evelostore office, Rigas Industrial park).

When making an order in the Eleven Sportswear Latvia website, add the desired product to the shopping cart and indicate the correct parameters - amount of products, size and color, if asked. In order to help our clients with choosing the right size, we have created and added Size charts section. When the product is added to the cart, you are given an option to continue shopping or to proceed with the payment. If you choose the later one, the five step checkout process begins:

  1. Summary: presents shopping cart overview with the availability of chosen products, the amount of chosen products, sizes, as well as the total price including TAX (for products and delivery).

  2. Sign in: within this step client has an option to do an instant checkout, create an account or sign into already registered account (client profile).

  3. Address: client has to present delivery and billing addresses. An option to edit existing addresses or add new ones are given, and the client can also add comments about the order if necessary. For example, a message to the delivery courier, in case the house has specific door code.

  4. Shipping: the client can choose among various delivery methods. Delivery time and costs are presented in order to provide all the relevant information to the client. Within this step the client is also kindly asked to read Terms and Conditions and accept them. The order can not be proceeded without the consent of the client. Order can be paid for over the internet or also in the show-room store (Riga, Dzelzavas 120G).

  5. Payment: the last step once again displays an overview of shopping cart and presents various payment methods for completing the order.

Cash and card payments are currently available only within our shop in Riga, Dzelzavas 120G. Payment on our website is possible in Europe through bank transfer or PayPal. When the client proceeds with bank transfer method, Eleven Sportswear Latvia will send the order confirmation and electronic invoice to the indicated client's e-mail address.

3. Delivery time and conditions

We deliver in whole Europe (including Non-EU countries) with an exception of countries where Eleven Sportswear has other partner distributors, such as Czechia, Slovakia, Austria, Germany, Slovenia, Romania, and Ukraine.

Delivery time and costs depend on the chosen method, and the information regarding it can be seen within Delivery and Costs section. Within the Baltics (Latvia, Lithuania, Estonia) we secure delivery within 1 to 3 business days, while in the rest of Europe - 3 to 7 business days. With working hours of 10AM to 6PM during the business days, we guarantee order dispatch within 24 hours of order and its payment confirmation).

If any product from the order is not available (is not manufactured, is not in the stock), we have the rights to not accept the order. Eleven Sportswear Latvia keep the rights to also proceed with partial delivery (eg. an item missing) in case such reasonable decision has to be taken in order to secure fast delivery. For instance, an item is not in the stock or is stuck in the manufacturing process, which causes delay in delivery time. In such situation Eleven Sportswear Latvia delivers the order in two parts (with single delivery cost), and we will contact the client beforehand to discuss the best solution.

4. Return policy

4.1 Rights to cancel

14 day return policy: Eleven Sportswear Latvia client has the right to cancel the contract within 14 (fourteen) days of contract creation, without naming the reason. The rights for cancellation will end after these 14 days. The day count begins at the point when the client or third person, which is not the courier, has received the products from order. In order to use the rights to cancel, client must inform SIA ELEVEN COMMERCE (Dzelzavas 120G, Riga, telephone: +37126222282, email: info@eleven-sportswear.lv) about the decision to cancel the contract.

4.2 Consequences of cancellation

If the client agrees to cancel the contract, Eleven Sportswear Latvia will refund the money paid for product(s) within 14 (fourteen) days, counting from the moment when product(s) have reached us. However, delivery costs are not covered by Eleven Sportswear. Client also has an option to deliver products for free to our shop in Riga, Dzelzavas 120G, without an unreasonable delay of more than 14 days after receiving the products.

The return policy is valid if client returns products to our address (Dzelzavas 120G, Riga) within these 14 days. Please, consider that SIA ELEVEN COMMERCE will not consider complaints regarding returned product evaluation process in cases, when returns are done via post or couriers. Namely, the state of returned products can not be evaluated by both sides (client and Eleven Sportswear Latvia) at the moment of receiving the returned products. Therefore the client agrees to SIA ELEVEN COMMERCE opinion and evaluation regarding the returned products when sent via post, including the evaluation of visual state and damage of products. Further complaints about the products, that in clients opinion do not match the products returned, will be considered as irrelevant. As a result, we suggest clients to return the products to our shop in Riga, Dzelzavas 120G. In such way both sides can evaluate the state of returned products.

Client is required to cover the direct costs for delivering the returned products. Clients are responsible for the decrease of product's value if they use products not only to try out the product (eg. wear socks for 30 minutes, test the size and feel), but use it for unreasonable purpose. Within the 14 days when the rights to cancel are valid, client can use the product only for the purpose of trying it out (without diminishing the quality of product) - similar to how the product is tested by clients in shop. Therefore the client, when applying for the rights to cancel, is responsible of the state of returned product, namely, that the returned products have not lost their value due to intense wear or other damages.

4.3 Exclusion of the rights to cancel 

Eleven Sportswear Latvia does not store the copies of client contracts. The rights to cancel application can be made in free form, but it has to be written in either Latvian, English or Estonian. Law of the Government of Latvia No.255 of May 20, 2014 “Regulations on distance contract” in cases specified in Paragraph 22, specifies exclusions for rights to cancel:

  1. the price of product depends on the state of financial market (fluctuations), that the seller has no control over it and that can happen during the 14 days of rights to cancel

  2. products are tailored to clients desires with very specified personalisations, namely, custom made;

  3. product gets damaged quickly or expires soon;

5. Terms of guarantees

Eleven Sportswear Latvia products receive 2 (two) year guarantee. Invoice or receipt with the time/date of purchase are valid as the guarantee cards and have to be presented when requesting guarantee/applying for guarantee. 1) Manufacturing defects and the 2) quality of raw materials are the two issue areas that apply for guarantee requests. If the client experiences such issues, feel free to contact us via email (info@eleven-sportswear.lv) or by phone (+37126222282). 

Bezmaksas garantija tiks veikta atbilstoši ražotāja noteikumiem. Lai izvairītos no pārpratumiem, lūdzam rūpīgi iepazīties ar preces lietošanas instrukciju. Šie garantijas nosacījumi ir saskaņā ar patērētāja tiesībām. Ar patērētāja tiesībā var iepazīties Patērētāju tiesību aizsardzības centra (PTAC) mājaslapā.

  • Garantija neattiecas uz preces mehāniskajiem bojājumiem, skrāpējumiem, kas radušies neuzmanīgas preces lietošanas procesā

  • Garantija neattiecas uz preces dizaina elementiem

  • Ražotājs ir tiesīgs atteikt preces garantiju, ja saskatāmas patvaļīgas pašlabošanas pēdas

  • Ja pircējs nevar uzrādīt derīgu čeku vai pavadzīmi, garantijas saistības tiek anulētas 

  • Garantijas remonts neattiecas uz preces bojājumiem, kas radušies ugunsgrēku, plūdu, zemestrīču vai citu stihiju ietekmē

If the product is damaged during the delivery process, please contact Eleven Sportswear Latvia within 48 (forty eight) hours after receiving the order. We will evaluate the guarantee request within 10 (ten) days of receiving the request, as stated in the regulations.

 

6. Discount codes

Discount codes are distributed to Eleven Sportswear Latvia followers and clients, offering special discounts over specific period of time. The distribution is done via various communication channels, such as newsletter, Facebook and Instagram social accounts. The use of discount codes has the following rules:

  1. Eleven Sportswear Latvia client can not use more than one active code at the time, namely, to combine 10% Instagram discount with two 15% loyalty discounts. However, special deals apply when two codes can be combined (when the checkout allows it), and Eleven Sportswear Latvia keeps the rights to freely combine or uncombine the codes.

  2. Discount codes can be used both online and in shop (Riga, Dzelzavas 120G). When making a purchase in the shop and using the code, client has to clearly state the code and name the source of code (eg. via newsletter).

  3. Personalized codes can not be transfered and used by another person.

  4. The validity period of discount code is determined by Eleven Sportswear Latvia. If the discount code is valid for less than 30 (thirty) days, the clients or followers will be informed about a specific date. 

  5. Discount code does not contain free delivery. Free delivery is valid only in cases when the order fits the free delivery policy (eg. order above 35 EUR in Latvia). In special occasions discount code is combined with free delivery, without regards to the order's value, and clients will be clearly informed in such 'free delivery + discount code' case.

  6. If the client wants to return purchased product, Eleven Sportswear Latvia returns the value of discount purchase, not the value of product without the discount. Namely, if the client purchases socks worth 10.00 EUR with 10% discount, Eleven Sportswear Latvia refunds 9.00 EUR.

7. Gift cards or vouchers

For its clients Eleven Sportswear Latvia offer the opportunity of buying gift card, both in tangible and electronic form. Each gift card has unique code that has to be entered during the checkout process online (voucher code bar), within the first step. Gift cards can also be used or exchanged for our products in our shop in Riga, Dzelzavas 120G.

  1. The unused amount of gift card can not be exchanged for cash. The client can make multiple orders, unless they exceed the gift card value. For example, 50 EUR gift card can be used two times. 25 EUR purchase can be made with the first order, and then another 25 EUR can be used for second order.

  2. If the value of order(s) exceeds the value of gift card, then the client has to make an additional payment for the exceeded amount.

  3. Electronic gift cards are sent within 24 (twenty four) hours after the payment confirmation. We kindly ask the clients to double-check the email address stated in the checkout process, as electronic gift cards are sent to the stated email address. 24 hour limit does not apply to cases when the client has inserted an invalid email information. In such case it takes more time for Eleven Sportswear Latvia to identify a faulty address and contact the client for information. There are occasions when the system takes 1 to 3 days to identify a faulty email and inform us.

  4. Tangible gift cards can be received in our shop in Riga, Dzelzavas 120G, as also sent via Omniva parcel stations in the Baltics.

  5. Our delivery policy applies also to the gift cards, as stated in our delivery policy. Electronic gift cards are sent via email for free (for all the values: 10 EUR, 20 EUR etc.)

Eleven Sportswear Latvia,

January 2019